OPTIMIZING TRANSITIONS OF CARE
for Patients With Type 2 Diabetes

Discharge planning should begin
at the time of hospital admission, and plans should be adapted as the patient’s needs change. Effective transitions of care, patient education, and patient engagement can help reduce risk at hospital discharge and improve self-management for patients with either type 2 diabetes (T2D) or T2D with other comorbidities.1

Poorly managed care transitions
can impact patient health and contribute to
unnecessary costs. For patients with either T2D on its own, or those with multiple chronic conditions, effective care transitions can help reduce unnecessary readmissions by providing a lifestyle management plan, ensuring appropriate follow-up, and facilitating patient self-management.1,2 Effective care transition programs require coordination across sites of care and a collaborative, multidimensional care team.1-3

LUNCH & LEARN PRESENTATIONS

Understanding Type 2 Diabetes (T2D)
and Multiple Chronic Conditions

The Understanding T2D and Multiple Chronic Conditions (MCC) Lunch & Learn provides staff members with information about some of the chronic conditions that are frequently seen with T2D, along with an understanding of how these conditions can impact treatment and resource utilization.

Facilitating Transitions of Care
for Patients With T2D

The Facilitating Transitions of Care for Patients With T2D Lunch & Learn is for staff members who support the patient transition process. The presentation reviews the importance of care coordination and the positive effects that a smooth discharge process can have on hospital readmissions and patient satisfaction. It also provides an overview of the tools and resources available in this kit.

Improving the Patient Journey—
CONSIDERATIONS FOR HOSPITAL TRANSITIONS
in Patients With or at Risk for T2D

Select a patient
type to get started

Undiagnosed Patient at Risk for T2D
Patient With T2D,
Diabetes-Related Event
Patient With T2D,
Non–Diabetes-Related Event
 
Patient With T2D
EMERGENCY DEPARTMENT PLANNED HOSPITAL
ADMISSION
EMERGENCY
DEPARTMENT
ADMISSION
DISCHARGE
HOME
HCP VISIT
EXTENDED CARE
TEAM
PHARMACY

EMERGENCY DEPARTMENT

Undiagnosed Patient at Risk for T2D

HOSPITAL ADMISSION ACTIONS AND CONSIDERATIONS

  • Perform comprehensive assessment and treat primary emergency
  • Monitor blood glucose1
  • Order A1C test1
  • Diagnose T2D and other conditions when appropriate2
  • Assess for comorbid conditions, including hypertension, cardiovascular disease, and nephropathy
  • Consult with endocrinologist and other specialists as required
  • Begin discharge planning1
  • Provide patient education1,3
  • Engage in shared decision making4
  • Select treatment regimen
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Diabetes Lifestyle Modifications
  • Guidelines Recommend Shared Decision Making in Type 2 Diabetes
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Hyperglycemia - What You Need to Know
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes—A Family Affair
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • What I Need to Know About
    My Blood Sugar

PROVIDER RESOURCES

PATIENT RESOURCES

HOSPITAL DISCHARGE ACTIONS AND CONSIDERATIONS

  • Perform medication reconciliation1
  • Provide patient education2
  • Recommend diabetes care team2
  • Schedule follow-up visits1
  • Communicate discharge summary to HCP2
  • Perform benefit investigation for medication coverage (if new medication prescribed)
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Diabetes
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Blood Glucose Measurement Log
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • My Diabetes Numbers
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Charge of Your Health Care
  • Taking Good Care of Yourself
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease: What You Should Know
  • What I Need to Know About
    My Blood Sugar
  • Your Diabetes Healthcare Team and You

PROVIDER RESOURCES

PATIENT RESOURCES

HOME IMPORTANT CONSIDERATIONS

  • Family and caregiver support
  • Schedule doctors’ appointments/follow-ups
  • Take medications as prescribed
  • Blood Glucose Measurement Log
  • Caregiver Fact Sheet
  • Diabetes and Kidney Disease:
    What You Should Know
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Good Care of Yourself
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • Type 2 Diabetes Treatment Tracker
  • Working With Your Family and Friends:
    A Patient Guide for Those Living With Type 2 Diabetes

PATIENT RESOURCES

HCP OFFICE VISIT IMPORTANT CONSIDERATIONS

  • Review discharge summary and hospital treatment recommendations2
  • Check for hypertension and other complications2
  • Provide patient education2,3
  • Assess barriers to adherence and medication-taking behavior3
  • Engage in shared decision making2,4
  • Refer to specialists and extended care team2
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Motivational Interviewing: An Introduction for Providers Treating Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Blood Glucose Measurement Log
  • Caregiver Fact Sheet
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Good Care of Yourself
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • Type 2 Diabetes Treatment Tracker
  • Working With Your Family and Friends:
    A Patient Guide for Those Living With Type 2 Diabetes

PROVIDER RESOURCES

PATIENT RESOURCES

EXTENDED CARE TEAM IMPORTANT CONSIDERATIONS
(cardiologist, endocrinologist, dietitian, certified diabetes educator, nephrologist, etc)

  • Provide patient education3,4
  • Review discharge summary
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Diabetes Care Guide for Healthcare Providers
  • Engaging Patients With Diabetes
  • Engaging Patients With Type 2 Diabetes About Common Comorbidities
  • Helping Patients With T2D Overcome Self-Management Barriers
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Motivational Interviewing: An Introduction for Providers Treating Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Diabetes and Food Choices in the Latino Community
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • What Happens If I Don’t Keep My Blood Sugar in a Healthy Range?
  • Why Your Body Mass Matters

PROVIDER RESOURCES

PATIENT RESOURCES

EMERGENCY
DEPARTMENT
ADMISSION
DISCHARGE
HOME
HCP VISIT
EXTENDED CARE
TEAM
PHARMACY

EMERGENCY DEPARTMENT

Patient With T2D, Diabetes-Related Event

HOSPITAL ADMISSION ACTIONS AND CONSIDERATIONS

  • Monitor blood glucose1
  • Order A1C test1
  • Assess for comorbid conditions, including hypertension, cardiovascular disease, and nephropathy
  • Consult with endocrinologist and other specialists as required
  • Begin discharge planning1,2
  • Provide patient education1,3
  • Engage in shared decision making4
  • Select treatment regimen
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Diabetes
  • Guidelines Recommend Shared Decision Making in Type 2 Diabetes
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Hypoglycemia and Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Uncontrolled Type 2 Diabetes At Discharge
  • Understanding the Link Between Diabetes and Kidney Disease
  • Diabetes & Diabetic Ketoacidosis
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Hyperglycemia - What You Need to Know
  • Hypoglycemia - What You Need to Know
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • What I Need to Know About
    My Blood Sugar

PROVIDER RESOURCES

PATIENT RESOURCES

HOSPITAL DISCHARGE ACTIONS AND CONSIDERATIONS

  • Perform medication reconciliation1
  • Provide patient education1,3
  • Recommend diabetes care team2,5
  • Schedule follow-up visits1
  • Communicate discharge summary to HCP1
  • Perform benefit investigation for medication coverage (if new medication prescribed)
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Diabetes
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • Understanding the Link Between Diabetes and Kidney Disease
  • Blood Glucose Measurement Log
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Meeting Your Goals
  • My Diabetes Numbers
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Charge of Your Health Care
  • Taking Good Care of Yourself
  • Terms for Understanding Your Type 2 Diabetes
  • What Happens If I Don’t Keep My Blood Sugar in a Healthy Range?
  • What I Need to Know About
    My Blood Sugar
  • Your Diabetes Healthcare Team and You

PROVIDER RESOURCES

PATIENT RESOURCES

HOME IMPORTANT CONSIDERATIONS

  • Family and caregiver support
  • Schedule doctors’ appointments/follow-ups
  • Take medications as prescribed
  • Blood Glucose Measurement Log
  • Caregiver Fact Sheet
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Good Care of Yourself
  • Type 2 Diabetes Treatment Tracker
  • Working With Your Family and Friends:
    A Patient Guide for Those Living With Type 2 Diabetes

PATIENT RESOURCES

HCP OFFICE VISIT IMPORTANT CONSIDERATIONS

  • Review discharge summary and hospital treatment recommendations2
  • Check for hypertension and other complications2
  • Assess barriers to adherence and medication-taking behavior2
  • Provide patient education2,3
  • Engage in shared decision making2,4
  • Perform benefit investigation for medication coverage (if new medication prescribed)
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes & Diabetic Ketoacidosis
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Diabetes
  • Guidelines Recommend Shared Decision Making in Type 2 Diabetes
  • Hypoglycemia and Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Motivational Interviewing: An Introduction for Providers Treating Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Uncontrolled Type 2 Diabetes At Discharge
  • Understanding the Link Between Diabetes and Kidney Disease
  • Blood Glucose Measurement Log
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Hyperglycemia - What You Need to Know
  • Hypoglycemia - What You Need to Know
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Good Care of Yourself
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • Type 2 Diabetes Treatment Tracker

PROVIDER RESOURCES

PATIENT RESOURCES

EXTENDED CARE TEAM IMPORTANT CONSIDERATIONS
(Cardiologist, endocrinologist, dietitian, certified diabetes educator, nephrologist, etc)

  • Provide patient education3,4
  • Review discharge summary
  • Assessment of new medication
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Diabetes Care Guide for Healthcare Providers
  • Engaging Patients With Diabetes
  • Helping Patients With T2D Overcome Self-Management Barriers
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Motivational Interviewing: An Introduction for Providers Treating Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Diabetes and Food Choices in the Latino Community
  • Diabetes and Your Body
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • What Happens If I Don’t Keep My Blood Sugar in a Healthy Range?
  • Why Your Body Mass Matters

PROVIDER RESOURCES

PATIENT RESOURCES

EMERGENCY
DEPARTMENT
ED TREATMENT
OR ADMISSION
DISCHARGE
HOME
HCP VISIT
EXTENDED CARE
TEAM
PHARMACY

EMERGENCY DEPARTMENT

Patient With T2D, Non-Diabetes-Related Event

HOSPITAL ADMISSION ACTIONS AND CONSIDERATIONS

  • Treat primary emergency
  • Monitor blood glucose1,2
    • If blood glucose controlled, continue outpatient regimen upon discharge1
    • If blood glucose uncontrolled, consider alternate treatment options1
  • Begin discharge planning1-3
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Type 2 Diabetes About Common Comorbidities
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Diabetes and Your Body
  • Terms for Understanding Your Type 2 Diabetes

PROVIDER RESOURCES

PATIENT RESOURCES

HOSPITAL DISCHARGE ACTIONS AND CONSIDERATIONS

  • Perform medication reconciliation1
  • Provide patient education1,3
  • Recommend diabetes care team2,5
  • Schedule follow-up visits1
  • Communicate discharge summary to HCP1
  • Perform benefit investigation for medication coverage (if new medication prescribed)
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Diabetes Lifestyle Modifications
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Blood Glucose Measurement Log
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Taking Charge of Your Health Care
  • Taking Good Care of Yourself
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • What Happens If I Don’t Keep My Blood Sugar in a Healthy Range?
  • Your Diabetes Healthcare Team and You

PROVIDER RESOURCES

PATIENT RESOURCES

HOME IMPORTANT CONSIDERATIONS

  • Family and caregiver support
  • Schedule doctors’ appointments/follow-ups
  • Take medications as prescribed
  • Blood Glucose Measurement Log
  • Caregiver Fact Sheet
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Good Care of Yourself
  • Type 2 Diabetes Treatment Tracker
  • Working With Your Family and Friends:
    A Patient Guide for Those Living With Type 2 Diabetes

PATIENT RESOURCES

HCP OFFICE VISIT IMPORTANT CONSIDERATIONS

  • Review discharge summary and hospital treatment recommendations2
  • Check for hypertension and other complications2
  • Assess barriers to adherence and medication-taking behavior2
  • Provide patient education2,3
  • Engage in shared decision making2,4
  • Perform benefit investigation for medication coverage (if new medication prescribed)
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes & Diabetic Ketoacidosis
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Diabetes
  • Guidelines Recommend Shared Decision Making in Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Motivational Interviewing: An Introduction for Providers Treating Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Uncontrolled Type 2 Diabetes At Discharge
  • Understanding the Link Between Diabetes and Kidney Disease
  • Blood Glucose Measurement Log
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Hyperglycemia - What You Need to Know
  • Hypoglycemia - What You Need to Know
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Good Care of Yourself
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • Type 2 Diabetes Treatment Tracker

PROVIDER RESOURCES

PATIENT RESOURCES

EXTENDED CARE TEAM IMPORTANT CONSIDERATIONS
(Cardiologist, endocrinologist, dietitian, certified diabetes educator, nephrologist, etc)

  • Provide patient education3,4
  • Review discharge summary
  • Assessment of new medication
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Diabetes Care Guide for Healthcare Providers
  • Engaging Patients With Diabetes
  • Helping Patients With T2D Overcome Self-Management Barriers
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Motivational Interviewing: An Introduction for Providers Treating Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Diabetes and Food Choices in the Latino Community
  • Diabetes and Your Body
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • What Happens If I Don’t Keep My Blood Sugar in a Healthy Range?
  • Why Your Body Mass Matters

PROVIDER RESOURCES

PATIENT RESOURCES

PRE-HOSPITAL
WORK-UP
ADMISSION/
PROCEDURE
RECOVERY
DISCHARGE
REHAB
FACILITY
HOME
HCP/
EXTENDED CARE
TEAM OFFICE VISITS
PHARMACY

PLANNED HOSPITAL ADMISSION

Patient With T2D

HOSPITAL RECOVERY ACTIONS AND CONSIDERATIONS

  • Stabilize/monitor blood glucose1,2
    • If blood glucose controlled, continue outpatient regimen upon discharge1
    • If blood glucose uncontrolled, consider alternative treatment options1
  • Begin discharge planning1-3
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease

PROVIDER RESOURCES

HOSPITAL DISCHARGE ACTIONS AND CONSIDERATIONS

  • Perform medication reconciliation1
  • Provide patient education1,3
  • Schedule follow-up visits1
  • Communicate discharge summary to HCP1
  • Perform benefit investigation for medication coverage (if new medication prescribed)
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney
  • Blood Glucose Measurement Log
  • Diabetes and Your Body
  • Taking Charge of Your Health Care
  • Taking Good Care of Yourself
  • What Happens If I Don’t Keep My Blood Sugar in a Healthy Range?
  • Your Diabetes Healthcare Team and You

PROVIDER RESOURCES

PATIENT RESOURCES

REHAB FACILITY ACTIONS AND CONSIDERATIONS

  • Review discharge summary
  • Help maintain prescribed therapy
  • Provide patient education3,4
  • Complete discharge summary when patient returns home
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease
  • Blood Glucose Measurement Log
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Taking Charge of Your Health Care
  • Taking Good Care of Yourself
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • Your Diabetes Healthcare Team and You

PROVIDER RESOURCES

PATIENT RESOURCES

HOME IMPORTANT CONSIDERATIONS

  • Family and caregiver support
  • Schedule doctors’ appointments/follow-ups
  • Take medications as prescribed
  • Blood Glucose Measurement Log
  • Caregiver Fact Sheet
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Good Care of Yourself
  • Type 2 Diabetes Treatment Tracker
  • Working With Your Family and Friends:
    A Patient Guide for Those Living With Type 2 Diabetes

PATIENT RESOURCES

HCP/EXTENDED CARE TEAM IMPORTANT CONSIDERATIONS
(Cardiologist, endocrinologist, dietitian, certified diabetes educator, nephrologist, etc)

  • Review discharge summaries from hospital and rehabilitation facilities
  • Engage in shared decision making5
  • Assess treatment choice
  • Perform benefit investigation for medication coverage (if new medication prescribed)
  • Provide patient education3,4
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes & Diabetic Ketoacidosis
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Diabetes
  • Guidelines Recommend Shared Decision Making in Type 2 Diabetes
  • Helping Patients With T2D Overcome Self-Management Barriers
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Motivational Interviewing: An Introduction for Providers Treating Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Uncontrolled Type 2 Diabetes At Discharge
  • Understanding the Link Between Diabetes and Kidney Disease
  • Blood Glucose Measurement Log
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Hyperglycemia - What You Need to Know
  • Hypoglycemia - What You Need to Know
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Good Care of Yourself
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • Type 2 Diabetes Treatment Tracker

PROVIDER RESOURCES

PATIENT RESOURCES

TRANSITIONS OF CARE
RESOURCE LIBRARY

Hospital discharge
represents an important step in
care for patients with T2D. This library
contains tools and resources to support
your staff in their interactions with patients,
as well as educational resources
for patients with T2D to take home.

Provider Resources Patient Resources

PROVIDER RESOURCES

  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Care Coordination in Patients With Type 2 Diabetes
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Guidelines Recommend Shared Decision Making in Type 2 Diabetes
  • Hypoglycemia and Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Uncontrolled Type 2 Diabetes At Discharge
  • Understanding the Link Between Diabetes and Kidney Disease
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Diabetes
  • Engaging Patients With Type 2 Diabetes About Common Comorbidities
  • Guidelines Recommend Shared Decision Making in Type 2 Diabetes
  • Helping Patients With T2D Overcome Self-management Barriers
  • Hypoglycemia and Type 2 Diabetes
  • Motivational Interviewing: An Introduction for Providers Treating Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Assessing the Treatment Barriers for Patients With Type 2 Diabetes
  • Case Manager’s Coding Guide for Care Coordination Services
  • Diabetes Care Guide for Healthcare Providers
  • Diabetes Care Primer for Case Managers
  • Diabetes Case Manager Interview Guide
  • Diabetes Lifestyle Modifications
  • Engaging Patients With Type 2 Diabetes About Common Comorbidities
  • Hospital Discharge Medication List for Patients With Type 2 Diabetes
  • Hypoglycemia and Type 2 Diabetes
  • Managing Risk Factors for Cardiovascular Disease in Your Patients With Type 2 Diabetes
  • Motivational Interviewing: Tips for Engaging Patients With Type 2 Diabetes
  • Understanding the Link Between Diabetes and Kidney Disease

Care Planning

Patient Engagement

Tools

PATIENT RESOURCES

  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Charge of Your Health Care
  • Your Diabetes Healthcare Team and You
  • Blood Glucose Measurement Log
  • Caregiver Fact Sheet
  • Diabetes & Diabetic Ketoacidosis
  • Diabetes and Food Choices in the Latino Community
  • Diabetes and Kidney Disease:
    What You Should Know
  • Healthy Feet: Type 2 Diabetes and Caring For Your Feet
  • Hyperglycemia - What You Need to Know
  • Hypoglycemia - What You Need to Know
  • Nutrition Tips for Managing Your Type 2 Diabetes
  • Taking Charge of Your Health Care
  • Taking Good Care of Yourself
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • Type 2 Diabetes—A Family Affair
  • Type 2 Diabetes Treatment Tracker
  • What Happens If I Don’t Keep My Blood Sugar in a Healthy Range?
  • What I Need to Know About
    My Blood Sugar
  • Why Your Body Mass Matters
  • Working With Your Family and Friends:
    A Patient Guide for Those Living With Type 2 Diabetes
  • Blood Glucose Measurement Log
  • Caregiver Fact Sheet
  • Diabetes & Diabetic Ketoacidosis
  • Diabetes and Kidney Disease:
    What You Should Know
  • Diabetes and Your Body
  • Hyperglycemia - What You Need to Know
  • Hypoglycemia - What You Need to Know
  • Meeting Your Goals
  • My Diabetes Numbers
  • Taking Charge of Your Health Care
  • Taking Good Care of Yourself
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes—A Family Affair
  • Type 2 Diabetes and Heart Disease:
    What You Should Know
  • What Happens If I Don’t Keep My Blood Sugar in a Healthy Range?
  • What I Need to Know About
    My Blood Sugar
  • Working With Your Family and Friends:
    A Patient Guide for Those Living With Type 2 Diabetes
  • Your Diabetes Healthcare Team and You
  • Blood Glucose Measurement Log
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Taking Charge of Your Health Care
  • Terms for Understanding Your Type 2 Diabetes
  • Type 2 Diabetes Treatment Tracker
  • Working With Your Family and Friends:
    A Patient Guide for Those Living With Type 2 Diabetes
  • Your Diabetes Healthcare Team and You

Diabetes
Care Team

Lifestyle/T2D
Management

T2D Basics

T2D Tools

PHARMACY IMPORTANT CONSIDERATIONS

  • Medication counseling4
  • Adherence tips4
  • Patient education4
  • Co-pay or cost support, if available
  • Blood Glucose Measurement Log
  • Questions to Ask Your Doctor and
    Diabetes Care Team
  • Type 2 Diabetes Treatment Tracker
  • Your Diabetes Healthcare Team and You

To learn more about additional affordability resources for patients, please talk to your Janssen Pharmaceuticals, Inc., account director.

The Care4Today® Mobile Health Manager app can help your patients manage their medications.

PATIENT RESOURCES

1. American Diabetes Association. Standards of medical care in diabetes—2018. Diabetes Care. 2018;41(suppl1):S1-S159. 2. Robert Wood Johnson Foundation. September 13, 2012:1-6. 3. Dungan KM. J Diabetes Sci Technol. 2012;6(5):1045-1052.

1. American Diabetes Association. Diabetes care in the hospital. Diabetes Care. 2016;39(suppl 1):S99-S104. 2. American Diabetes Association. Standards of medical care in diabetes—2018. Diabetes Care. 2018;41(suppl1):S1-S159. 3. Shah M, Norwood CA, Farias S, Ibrahim S, Chong PH, Fogelfeld L. Diabetes transitional care from inpatient to outpatient setting: pharmacist discharge counseling. J Pharm Pract. 2013;26(2):120-124. 4. Inzucchi SE, Bergenstal RM, Buse JB, et al. Management of hyperglycemia in type 2 diabetes, 2015: a patient-centered approach. Update to a position statement of the American Diabetes Association and the European Association for the study of diabetes. Diabetologia. 2015;38(1):429-442.

PRIVACY POLICY

Supplemental Privacy Notices

Janssen Pharmaceuticals, Inc. respects your privacy and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the website or application (hereinafter the Service) operated and controlled by us from which you are accessing this Privacy Policy. We encourage you to read the full Privacy Policy before using this Service or providing any personal information. By providing personal information to us or by using the Service, you acknowledge that you have read and understand this Privacy Policy.

USE BY MINORS

The Service is not directed to individuals under the age of 18, and we request that these individuals not provide personal information through the Service. If your child has submitted Personal Information and you would like to request that such Personal Information be removed, please contact us as explained below under Contacting Us.

INFORMATION COLLECTION

We may ask you to submit personal information in order for you to benefit from certain features (such as newsletter subscriptions, tips/pointers, or order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed what information is required and what information is optional.

We may combine the information you submit with other information we have collected from you, whether on- or offline, including, for example, your purchase history. We may also combine it with information we receive about you from other sources, such as other Johnson & Johnson Affiliates, publicly available information sources (including information from your publicly available social media profiles), and other third-party information providers.

If you submit any personal information relating to another individual to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

SENSITIVE INFORMATION

Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, health or medical condition, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data) on or through the Service or otherwise directly to us.

AUTOMATIC INFORMATION COLLECTION AND USE

We and our service providers may automatically collect and use information in the following ways as you navigate around the Service:

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Service through a mobile device. We use this information to ensure that the Service functions properly.

Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Service, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Service. We also use cookies to recognize your computer or device, which makes your use of the Service easier, such as to remember what is in your shopping cart. In addition, we use cookies to gather statistical information about Service usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Service. We may also use cookies in online advertising to track consumer responses to our advertisements.

You can refuse to accept these cookies by following your browser's instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Service. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about cookies, please visit http://www.allaboutcookies.org.

Using Flash cookies: Our use of Adobe Flash technology (including Flash Local Stored Objects (Flash LSOs)) allows us to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Service, and collect and store information about your use of the Service. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions. Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.

Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Service pages and HTML-formatted e-mail messages to, among other things, track the actions of users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Service usage.

Interest-based advertising: We may use third-party advertising companies to serve advertisements regarding goods and services. that may be of interest to you when you access and use the Service and other online services, based on information relating to your access and use of the Service and other online services on any of your devices. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

If you would like more information about this practice, and to learn how to opt-out of it, in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the AppChoices app at www.aboutads.info/appchoices to opt-out in mobile apps.

IP address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever a user visits the Service, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating Service usage levels, diagnosing server problems, and administering the Service. We may also derive your approximate location from your IP address.

Device Information: We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Service.

HOW WE USE AND DISCLOSE INFORMATION

We use and disclose information you provide to us as described to you at the point of collection. Please see the section entitled Choices and Access below to learn how you may opt-out of certain of our uses and disclosures.

Where required by applicable law, we will obtain your consent to our use of your personal information at the point of information collection. We may also rely on other legal bases, specifically for:

  • Providing the functionality of the Service and fulfilling your requests.
    • to provide the functionality of the Service to you and providing you with related customer service;
    • to respond to your inquiries and fulfill your requests, such as to send you documents you request or to e-mail alerts;
    • to send you important information regarding our relationship with you or regarding the Service, changes to our terms, conditions, and policies and/or other administrative information.


We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

  • Accomplishing our business purposes.
    • for data analysis, for example, to improve the efficiency of the Service;
    • for audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements;
    • for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
    • for developing new products and services;
    • for enhancing, improving or modifying our website or products and services;
    • for identifying Service usage trends, for example, understanding which parts of our Service are of most interest to users; and
    • for determining the effectiveness of our promotional campaigns so that we can adapt our campaigns to the needs and interests of our users.


We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

  • Analysis of Personal Information to provide personalized services.
    • to better understand you so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests;
    • to better understand your preferences so that we can deliver content via the Service that we believe will be relevant and interesting to you.


We will provide personalized services either with your consent or because we have a legitimate interest.

We also disclose information collected through the Service:

  • to our affiliates for the purposes described in this Privacy Policy. A list of our affiliates is available at https://johnsonandjohnson.gcs-web.com/financial-information/sec-filings click on the link for Form 10K, Exhibit 21, under SEC Filings). Janssen Pharmaceuticals, Inc. is the party responsible for the management of the jointly-used Personal Information;
  • to our third-party partners with whom we offer a co-branded or co-marketed promotion;
  • to our third-party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail and direct mail delivery services, auditing, and other services, in order to enable them to provide services; and
  • as permitted by applicable law, to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).


In addition, we may use and disclose your information as we believe to be necessary or appropriate: (a) to comply with legal process or applicable law which may include laws outside your country of residence; (b) as permitted by applicable law to respond to requests from public and government authorities, which may include authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. We may also use and disclose your information in other ways after obtaining your consent to do so.

We may use and disclose information we collect automatically as described above under Automatic Information Collection and Use.

In addition, where allowed by applicable law, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is identifiable (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your personal information

We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt-out from:

  • Receiving marketing communications from us: If you no longer want to receive marketing communications from us on a going-forward basis, you may opt-out of receiving them by contacting us via 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO BOX 200 Titusville, NJ 08560. In your request to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent. For example, if you no longer wish to receive marketing e-mails or direct mail from us, tell us that, and provide your name and e-mail or postal address. In addition, you may opt-out of receiving marketing e-mails from us by following the unsubscribe instructions provided in any such message.
  • Receiving reminders from us: If you no longer want to receive medical reminders from us on a going-forward basis, you may opt-out of receiving them by contacting us via 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO BOX 200 Titusville, NJ 08560. In your response to us, please provide your name and the e-mail address or phone number at which you receive reminders from us.
  • Our sharing of your personal information with affiliates and third-party partners: If you previously opted-in to receiving marketing communications from our affiliates or third party partners, you may opt-out of our sharing of your personal information with those parties for their direct marketing purposes on a going-forward basis by contacting us via 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO BOX 200 Titusville, NJ 08560. In your communication to us, please state that we should no longer share your personal information with our affiliates and/or third party partners for their marketing purposes and include your name and e-mail address.


We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we may not be able to directly remove your personal information from the databases of our affiliates with which we have already shared your information (i.e. as of the date that we implement your opt-out request). However, we will make reasonable efforts to inform our affiliates of your request. Please also note that if you opt-out of receiving marketing-related messages from us, we may still send you important transactional and administrative messages from which you cannot opt-out.

How you can access, change, or delete your personal information

If you would like to review, correct, update, restrict, or delete your personal information, or if you would like to request an electronic copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us via 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO BOX 200 Titusville, NJ 08560. We will respond to your request as soon as reasonably practicable and no later than one month after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.

CROSS-BORDER TRANSFER

Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our Service or by providing consent to us (where required by law), your information may be transferred to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your country of residence. Nonetheless, appropriate contractual and other measures are in place to protect personal information when it is transferred to our affiliates or third parties in other countries.

SECURITY

We seek to use reasonable organizational, technical, and administrative measures designed to protect personal information under our control. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the Contacting Us section below.

RETENTION PERIOD

We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Service to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as, in regard to applicable statutes of limitations, litigation or regulatory investigations).

THIRD PARTY SITES AND SERVICES

This Service may contain links to sites of third parties. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or practices of any third parties, including any third party operating any site or online service (including, without limitation, any application) that is available through this Service or to which this Service contains a link. The availability of, or inclusion of a link to, any such site or property on the Service does not imply endorsement of it by us or by our affiliates.

CONTACTING US

Janssen Pharmaceuticals, Inc., located at 1125 Trenton-Harbourton Road, Titusville, NJ 08560, is the company responsible for collection, use, and disclosure of personal information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us via 1-800-JANSSEN (526-7736), or please write to the following address:

Janssen Medical Information
PO Box 200
Titusville, NJ 08560

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Service. Your use of the Service following these changes means that you accept the revised Privacy Policy. We recommend that you regularly review the Privacy Policy when you visit the Service. This policy was last updated on November 2019.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

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Effective: January 1, 2020

This Privacy Notice for California Residents supplements the information contained in the Johnson & Johnson Global Privacy Policy (above), and applies only to California residents (You, your or consumer).

Personal Information Collection and Purposes of Use

We collect and use information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your devices when you visit this website, provide us your personal information, or have a contractual or business relationship with us or any of our affiliates, (Personal Information). Such Personal Information includes direct identifiers like a name, postal address, email address, social security number or other government identifier, and indirect identifiers that may identify, relate to, or be associated with a particular individual, such as a telephone number, device identifier, IP address and browsing history, credit card information, or inferences about consumer preferences or characteristics.

We collect this Personal Information for the following purposes:

  • to respond to your inquiries and to fulfill your requests;
  • to send you important information regarding our relationship with you or regarding this website, changes to our terms, conditions, and policies and/or other administrative information;
  • for audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements;
  • for fraud or crime prevention, and for technical security monitoring purposes;
  • to facilitate the development of new products and services;
  • to enhance, improve or modify our website or products and services;
  • for data analysis that will allow us to understand website usage trends;
  • to determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.
  • to better understand you, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests;


Our Personal Information Handling Practices

In the preceding 12 months, we have collected the following categories of Personal Information from California residents who have visited this website, provided us their Personal Information, or had or have a contractual or business relationship with us or any of our affiliates:

  • Direct identifiers as described above
  • Indirect identifiers as described above.


We have collected such Personal Information from one or more of the following categories of sources:

  • Information that you submit or share directly with us, through registrations, surveys, applications, or telephone calls, and email and postal communications;
  • Information passively collected from cookies and other website analytics;
  • Information collected through third parties or from your browsing activity on other sites, such as on social media platforms, and public databases;
  • From one or more of our affiliates with which you have a business relationship;
  • Service providers with which we have a contractual relationship and to which you have provided your Personal Information


We collected such Personal Information for the purposes noted above (see Personal Information Collection and Purposes of Use) and in the J&J Global Privacy Policy (see How We Use and Disclose Information):

We may have shared such Personal Information with the following categories of third parties:

  • Service providers that help us to run our business, such as call centers and order fulfillment and distribution companies, credit card processing companies, web hosting and development companies, and direct marketing agencies
  • Vendors that help us track the effectiveness of advertisements on our Sites
  • Vendors that help us to provide you with program, services or educational information we believe may be of interest to you
  • Third parties with which we jointly market a product
  • Affiliates and subsidiaries that may have or may want to seek a business relationship with you


We collected one or more of the following specific pieces of personal information:

  • Legal name, nickname, signature, email address, postal address, social security number, date of birth, driver's license number, physical characteristics or description, educational level, current employment or employment history, biometric information, and/or geolocation data
  • Account name, bank account number, credit card number, debit card number, or any other financial information, medical information and/or health insurance information
  • Online identifier, Internet Protocol address, Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement


Unless specifically stated, we do not share, disclose or sell personal information to third parties for their own use, but we do share your personal information with our affiliates and trusted partners in arrangements that may meet the broad definition of sale under California law. In these arrangements, use of the information we share is limited by policies, contracts, or similar restrictions.

In the preceding 12 months we may have disclosed, shared or sold, as defined by California law, one or more of the above categories of personal information.

Your Privacy Rights

You have the following rights regarding our collection and use of your personal information. To exercise those rights, you must submit a request by either calling us at 1-800-JANSSEN (526-7736) or through https://www.janssen.com/us/privacy-request/. We may ask you to provide additional information to verify your request. We may not discriminate against you if you exercise your rights as described in this notice. For example, we may not deny goods or services to you, or charge you different prices or rates, or provide a different level of quality of products or services.

Right to Information

You have the right to request the following information regarding the personal information we have collected about you:

  • Categories of personal information collected about you, and sources from which collected;
  • Our purpose for collecting personal information;
  • Categories of third parties with which the personal information was shared; and
  • Specific pieces of personal information collected about consumers.


You have the right to request the following information regarding the personal information we have sold or disclosed about you:

  • Categories of your personal information sold in the preceding 12 months;
  • Categories of third parties to whom your personal information has been disclosed;
  • Categories of personal information that we disclosed about consumers for a business purpose.


Right to Opt-Out of Sharing, Disclosure, or Sale of Personal Information

You have the right to direct us to not share, disclose, or sell your personal information. To exercise this right, you or your authorized representative may submit a request by clicking on the following link:

Do Not Sell My Personal Information

Right to Request Deletion

You have the right to request that we delete the personal information we have about you. However, we are not required to delete information if it is necessary to retain your information to:

  • Complete the transaction for which the personal information was collected, provide a good or service requested by you, or a transaction reasonably anticipated within the context of our or one of our affiliate's ongoing business relationship with you, or to otherwise perform a contract we have with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity or prosecute those responsible for that activity.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when deletion of the information is likely to render impossible or seriously impact the achievement of such research, if you have provided informed consent.
  • Facilitate solely internal uses that are reasonably aligned with your expectations based on your relationship with us or one of our affiliates.
  • Comply with a legal obligation.
  • Otherwise use the personal information, internally, in a lawful manner that is compatible with the context in which it was provided.


Contact Us

You can contact us with questions about this Privacy Notice for California Residents or to exercise your rights as described in this Notice.

Telephone number: 1-800-JANSSEN (526-7736)
Via Web: https://www.janssen.com/us/privacy-request/
Postal address: Janssen Medical Information
PO Box 200
Titusville, NJ 08560
Contact Title: Privacy Manager

SUPPLEMENTAL PRIVACY NOTICE FOR NEVADA RESIDENTS

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Effective: October 1, 2019

This Supplemental Privacy Notice for Nevada Residents adds to the information contained in the Johnson & Johnson Global Privacy Policy (above), and applies only to Nevada residents (You, your or consumer).

Personal Information Collection and Purposes of Use

We collect certain personal information of Nevada consumers through our Internet websites or other online service. This information includes one or more of the following elements of personally identifiable information:

  • A first and last name.
  • A home or other physical address that includes the name of a street and the name of a city or town.
  • An electronic mail address.
  • A telephone number.
  • A Social Security Number.
  • An identifier that allows a specific person to be contacted either physically or online.
  • Any other information concerning a person collected from the person through the Internet website or online service of the operator, and maintained by the operator in combination with an identifier in a form that makes the information personally identifiable.


We collect this personal information for the following purposes:

  • to respond to your inquiries and to fulfill your requests;
  • to send you important information regarding our relationship with you or regarding this website, changes to our terms, conditions, and policies and/or other administrative information;
  • for audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements;
  • for fraud or crime prevention, and for technical security monitoring purposes;
  • to facilitate the development of new products and services;
  • to enhance, improve or modify our website or products and services;
  • for data analysis that will allow us to understand website usage trends;
  • to determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.
  • to better understand you, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.


Your Privacy Rights

Right to access and/or correct your personal information, or opt-out of sale of personal information

If you would like to review, correct, or update your personal information, you or your authorized representative may submit your request to https://www.janssen.com/us/privacy-request/. We will respond to your verified request as soon as reasonably practicable, but no later than sixty (60) days after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.
We generally do not disclose or share personal information for profit. Under Nevada law, you have the right to direct us to not sell or license your personal information to third parties. To exercise this right, if applicable, you or your authorized representative may submit a request to https://www.janssen.com/us/privacy-request/. We will respond to your verified request as soon as reasonably practicable, but no later than sixty (60) days after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.

Contact Us

You can contact us with questions about this Privacy Notice for Nevada Residents or to exercise your rights as described in this Notice.

Via Web: https://www.janssen.com/us/privacy-request/


Last Updated: December 16, 2020

TERMS OF SERVICE

Please read these Terms of Service (the “Agreement”) carefully. By using the Services (as defined below), you agree to this Agreement. We recommend that you print a copy of this Agreement for future reference. We retain the right to make changes, as outlined below.

This Agreement is between you and Janssen Pharmaceuticals, Inc. (“Company” or “we” or “us” or “our”) concerning your use of the website located at http://kit.carepathhealthyengagements.com (the “Site”) or the mobile software application in connection with which you are accessing this Agreement (the “App”) (collectively, the “Services”).

If you are not willing to accept the terms and conditions in the Agreement, we ask that you not access or use the Services or post or submit any materials on them or order any items from them. Please review our Privacy Policy located at Privacy Policy for details about what information we collect and how we use it.

This site is intended for and directed to residents of the United States and its territories. You affirm that you are of legal age to enter into this Agreement. This website (or app) is not intended for use by persons under the age of 18. If you are under 18 years old, you may not use this website (or app) or provide the Company with any personally identifiable information. If this site includes the ability to purchase products or services, in order to utilize the purchasing function, you must be the age of majority in your state.

If you are using the Services on behalf of, or for the benefit of, any organization with which you are associated, then you agree to the terms of this Agreement on behalf of yourself and such organization, and you confirm that you have the legal authority to bind such organization to this Agreement. References to “you” and “your” in this Agreement will refer to both you and any such organization.

1. Our Right to Make Changes. We may change this Agreement from time to time (for any reason, such as changes in the functions or services offered by this Site or to reflect a change in the law) by notifying you of such changes by any reasonable means and by making available a revised Agreement through the Services. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes or otherwise notified you of such changes. Your clicking or tapping “OK” or “Agree” (or a similar term) in connection with this Agreement or your use of the Services following any changes will constitute your acceptance of such changes. The “Last Updated” legend above indicates when this Agreement was last changed.

To the extent permitted by applicable law, we may, at any time and without liability, modify or discontinue all or part of the Services (e.g., to reflect changes in the relevant laws, to protect the security of the Services or to implement reasonable technical adjustments and improvements, to modify the services and functions provided by the Site); charge, modify or waive any fees required to use the Services where reasonably necessary; or offer opportunities to some or all users, at our sole discretion. We will seek to notify you by reasonable means of (i) any modifications that will have a material adverse effect on your use of the Services, taken as a whole; and (ii) any material increase in the fees charged by us to use the Services.

2. Information Disclaimer

The information, including any advice and recommendations provided as part of the Services is intended solely for educational and informational purposes. It is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment for any individual problem. It is also not intended as a substitute for professional advice and services from a qualified healthcare provider familiar with your unique facts. Always seek the advice of your doctor or other qualified healthcare provider regarding any medical condition and before starting any new treatment. Your use of the Services is subject to the additional disclaimers and caveats that may appear throughout the Services.

We assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, or other material provided as part of the Services. While we strive to keep the information provided by the Services to be accurate, complete, and up-to-date, we do not give any assurances, and will not be responsible for, any damage or loss related to the accuracy, completeness, or timeliness of the information provided as part of the Services.

3. Information Submitted Through the Services. Your submission of information through the Services is governed by our Privacy Policy, located at Privacy Policy.

4. Jurisdictional Issues. The Services may not be appropriate or available for use in some jurisdictions. Any use of the Services is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may limit the availability of the Services at any time, in whole or in part, to any person or geographic area that we choose, in our sole discretion, for valid reasons (e.g., to comply with relevant laws and regulatory requirements, to protect the security of the Services or to implement reasonable technical adjustments).

5. Acceptable Use and Rules of Conduct. You must not:

  • Post, transmit or otherwise make available through or in connection with the Services any materials that are or may be: (a) threatening, harassing, degrading, hateful, intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous or fraudulent; (c) obscene, indecent, pornographic or otherwise objectionable; or (d) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner.
  • Post, transmit or otherwise make available through or in connection with the Services any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment (each, a “Virus”).
  • Use the Services for any commercial purpose, including use for your commercial purposes or any commercial purposes that will benefit you in any way.
  • Use the Services for any purpose that is fraudulent or otherwise unlawful.
  • Collect information about users of the Services in any way, including through reverse engineering.
  • Interfere with the operation of the Services or the servers or networks used to make the Services available, including by hacking or defacing any portion of the Services, or violate any requirement or policy of such servers or networks.
  • Restrict or inhibit any other person from using the Services.
  • Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Services except as expressly authorized under this Agreement, without our express prior written consent.
  • Reverse engineer, decompile or disassemble any portion of the Services, except where such restriction is expressly prohibited by applicable law.
  • Remove any copyright, trademark or other proprietary rights notice from the Services.
  • Incorporate any portion of the Services into any product or service, without our express prior written consent.
  • Systematically download and store Services content.
  • Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services, without our express prior written consent. Notwithstanding the foregoing, and subject to compliance with any instructions posted in the robots.txt file located in the root directory of the Services, we grant to the operators of public search engines permission to use spiders to copy materials from the Services for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. We reserve the right to revoke such permission either generally or in specific cases, at any time and without notice.

You are responsible for obtaining, maintaining and paying for all hardware, telecommunications and other services needed for you to use the Services.

6. Electronic Communications. The information communicated as part of the Services may constitute an electronic communication. When you communicate with us through the Services or via other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that we may communicate electronically, subject to local privacy and Anti-Spam laws, and that such communications, as well as notices, disclosures, agreements and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

7. Registration. You may need to register to use the Services. We may reject, or require that you change, any user name, password or other information that you provide. Your user name and password are for your personal use only. You are solely responsible for maintaining the confidentiality of your credentials and for restricting access to your mobile device, computer and/or other means of accessing the Services. We are not responsible for any use of your credentials caused by your failure to keep them confidential. You are solely responsible for all activities that occur under your account, either with or without your knowledge. You must promptly notify us of any unauthorized use of your credentials or account of which you become aware. We recommend that, to the extent you access the Services via a mobile device, you password protect said device.

You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes.

We reserve the right to terminate any account at any time in our sole discretion, including without limitation for any failure to comply with these Terms of Use, any fraud or abuse, or any misrepresentation that you or anyone using your account may make to us.

8. Profiles and Forums. You may be permitted to make available certain information or materials (each, a “Submission”) in connection with the Services, including on profile pages or interactive features. We have no control over and are not responsible for any Submissions, any use or misuse by any third party of Submissions or for your interactions with other users. Users are ultimately responsible for their own actions. If you choose to make your personal or other information publicly available through the Services, you do so at your own risk.

You acknowledge that any forums contain the opinions and views of other users. You acknowledge further that we are not responsible for the accuracy of any Submissions on the Site. You understand and agree that all Submissions are the sole responsibility of the person who posted the Submission. You understand and agree that you will evaluate, and bear all risks associated with, the use of any Submission, including any reliance on the accuracy, completeness or usefulness of such Submission.

9. Our Right to Use Submissions. Nothing in this Agreement transfers any ownership rights in your Submissions. For each Submission, you grant to us a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to reproduce, distribute, perform and display (publicly or otherwise), create derivative works of, adapt, modify, store and otherwise use, analyze and exploit such Submission, and to contact you about your Submission, in any format or media now known or hereafter developed, and for any purpose (including promotional purposes, such as testimonials and advertising).

We are free to use any ideas, concepts, know-how or techniques contained in or derived from any Submission for any purpose whatsoever, including developing, manufacturing and marketing products. Therefore, please do not submit or send to us any ideas, suggestion or materials that you wish to keep confidential or for which you expect to receive compensation. You will not have any claim against us with respect to any use or non-use of Submissions. When you submit Submissions, you understand that we will have the right, but not the obligation, to use, display and publish your name, photograph, likeness, voice, performance, biographical information and/or statements, throughout the world in perpetuity on the Services and on any affiliate or successor site or social media channels owned or operated by us or our affiliates. If we make use of any of these rights, you understand and agree that you shall not receive any other consideration, payment, notification or credit, nor will you have any approval over how we use them.

In addition, if you provide to us any ideas, proposals or suggestions (“Feedback”), we will deem such Feedback a Submission. You agree that Feedback is not confidential and that your provision of it is gratuitous, unsolicited and without restriction and does not place us under any obligation in respect of such Feedback.

You confirm that (a) you have all rights necessary to grant the licenses granted in this section, (b) your Submissions are complete and accurate, and (c) your Submissions and your provision of them to us are not fraudulent or otherwise in breach of any applicable law or any right of any third party. You further irrevocably waive (and consent to us performing any acts or omissions in relation to your Submissions and associated materials that may be inconsistent with) any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding your Submission that you may have under any applicable law.

We may impose a maximum amount of storage for Submissions on the Services. We are not responsible for any loss or harm you may suffer as a result of any deletion or failure to store any messages, communications or other Submission associated with maintaining the maximum amount of storage.

10. Monitoring Use of the Service. We may (but have no obligation to) monitor, evaluate, alter or remove Submissions before or after they appear on the Services or analyze your access to or use of the Services. We may disclose information regarding your access to and use of the Services, the circumstances surrounding the transmission of Submissions, and personal information regarding users who make Submissions available, in each case in accordance with applicable law or a request by a court or law enforcement or other governmental authority, or otherwise in accordance with our Privacy Policy.

11. Your Right to Use the Services. You acknowledge that all intellectual property rights in the Services, including the Site and the App, belong to us or our licensors. You have no right in or to the Services other than the right to access them in accordance with this Agreement. Subject to your compliance with, and solely for the duration of, this Agreement: (a) you may view one copy of the Site on any single device, solely for your personal, non-commercial use; (b) we permit you, on a limited, non-exclusive, revocable, non-transferable, non-sublicensable basis, to install and use the App on a device that you own or control, solely for your personal, non-commercial use. The App is licensed (not sold) to you. If you fail to comply with this Agreement, you must immediately cease using the Services, and delete the App from your device. You are responsible for keeping your device secure and protecting it appropriately.

12. Company’s Proprietary Rights. We and our suppliers own the Services, which are protected by proprietary rights and laws, including all of our brand names, trademarks and service marks and any associated logos. All trade names, trademarks, service marks and logos (collectively, “Marks”) on the Services not owned by us are the property of their respective owners. You may not use our Marks in connection with any product or service that is not ours or in any manner that is likely to cause confusion. Nothing contained on the Services should be construed as granting any right to use any Marks without the express prior written consent of the owner.

13. Third Party Materials; Links. The Services may allow access to third-party information, products, services and other materials, including Submissions (collectively, “Third Party Materials”), and including any access via links. We do not control or endorse, and are not responsible for, any Third Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials at any time. Your access or use of Third Party Materials is at your own risk and is subject to any additional terms, conditions and policies applicable to such materials.

14. Additional Terms. Additional terms may govern certain features or content of the Services, such as offers, prize draws, competitions, contests and sweepstakes. By participating in any activity as part of the Services governed by additional terms, such as a prize draw, competition, contest or sweepstakes with Official Rules, you agree that you will be subject to those additional terms in addition to these Terms of Use.

15. Disclaimer of Warranties. To the fullest extent permitted under applicable law, the Services are made available to you on an “as is,” “where is” and “where available” basis, without any warranties or conditions of any kind, whether express, implied or statutory.

We disclaim all warranties with respect to the Services to the fullest extent permissible under applicable law, including the warranties of merchantability, fitness for a particular purpose, non-infringement and title.

To the fullest extent permissible under applicable law, and subject to any applicable terms and conditions or policies applicable to the use of Third Party Materials as set out in Section 13, Third Party Materials are made available to you on an “as is,” “where is” and “where available basis, without any warranties of any kind, whether express or implied. We disclaim all warranties with respect to Third Party Materials.

Without limiting the generality of the foregoing, to the fullest extent permissible under applicable law, we make no representation or warranty that the Services will be secure, that any user name, password or other security measure that you may use or allow others to use in connection with the Services will prevent unauthorized access to your Services account or related information, or that your Services account or related information will not be accessed or misused by any third party.

All disclaimers of any kind in this Agreement (including in this section and elsewhere in this Agreement) are made for the benefit of both Company and its affiliates and their respective shareholders, stockholders, directors, officers, employees, affiliates, agents, representatives, licensors, suppliers and service providers, and their respective successors and assigns (collectively, the “Company Parties”).

While we take reasonable steps to try to maintain the timeliness, integrity and security of the Services, we cannot guarantee that they are or will remain updated, complete, correct or secure, or that access to them will be uninterrupted. The Services may include inaccuracies, errors and materials that conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Services. If you become aware of any such alteration, please use the link at Contact Us and provide a description of such alteration and its location on the Services.

16. LIMITATION OF LIABILITY.

Nothing in this agreement restricts, excludes or modifies or purports to restrict, exclude or modify any mandatory statutory consumer rights under applicable law.

With respect to any conditions, warranties or guarantees that cannot be excluded under applicable statutes, to the extent permitted by applicable law, our liability is limited (at our option) to the resupply or refund of the cost of the relevant portion of the Services.

To the fullest extent permitted under applicable law: (a) we will not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages of any kind, or losses that were not reasonably foreseeable to you or us at the time you agreed to this Agreement, in each case arising out of or in connection with the Services or this Agreement, and under any contract, tort (including negligence), strict liability or other theory (collectively, “Indirect Losses”). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen.

Without limiting the foregoing, we will not be liable for indirect losses of any kind resulting from your use of or inability to use the Services or from any products or Third Party Materials, including from any Virus that may be transmitted in connection therewith.

The Company Parties do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for gross negligence or willful behavior, or for fraud or fraudulent misrepresentation.

Our maximum aggregate liability for all damages, losses and causes of action arising out of or in connection with the Services or this Agreement, whether in contract, tort (including negligence) or otherwise, will not exceed the greater of (a) the total amount, if any, paid by you to us to use the Services; and (b) ten United States dollars ($10).

All limitations of liability of any kind in this Agreement (including in this section and elsewhere in this Agreement) are made for the benefit of both Company and the Company Parties.

With respect to any conditions, warranties or guarantees that cannot be excluded under statute, to the extent permitted under applicable law, our liability is limited (at our option) to the resupply or refund of the cost of relevant services.

17. Third Party Claims. If we are sued by a third party as a result of your breach of this Agreement or your infringement of any Third Party Right, then, to the fullest extent permitted by applicable law, you will be responsible for all liabilities, damages, judgments, awards, losses, costs, expenses and fees (including attorneys’ fees) incurred by the Company Parties.

18. Termination. You may stop using the Services, and thereby terminate this Agreement, at any time. We may terminate or suspend your use of the Services if you do not comply with this Agreement, engage in any fraud or abuse, or if you or anyone using your account makes any misrepresentation to us. Where reasonable under the circumstances, we will provide you with at least twenty-four (24) hours’ prior notice of termination or suspension, provided that if we reasonably believe that you have materially breached this Agreement, we may immediately terminate or suspend you. Upon any termination or suspension, your right to use the Services will immediately cease, and we may, without liability to you or any third party, immediately deactivate or delete your user name, password and account, and all associated materials, without obligation to provide further access to such materials. Your obligations under this Agreement shall survive any expiration or termination of this Agreement.

19. Governing Law; Jurisdiction. Unless otherwise prescribed by applicable law, this Agreement is governed by and shall be construed in accordance with the laws of the State of New York, without regard to its principles of conflicts of law, and regardless of your location. All disputes between you and us arising out of or related to the Services or this Agreement, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory and including non-contractual disputes or claims, will be subject to the exclusive jurisdiction of the federal and state courts located in the State of New York, U.S.A., and you waive any jurisdictional, venue or inconvenient forum objections to such courts.

20. Filtering. Parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that may be harmful to or inappropriate for minors. Information identifying current providers of such protections (which we do not endorse) is available from https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers.

21. Information or Complaints. If you have a question or complaint regarding the Services, please use the link at Contact Us. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

22. Copyright Infringement Claims. If you believe in good faith that materials available on the Services infringe your copyright, you may write to us by mail and request that we remove such material or block access to it. Please be precise about the identity and location of the allegedly infringing materials. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, you may send us a written counter-notice. Notices and counter-notices must be sent through the link at Contact Us. In the United States, in addition to contacting us by clicking Contact Us, the Company’s Agent for complaints related to the Digital Millennium Copyright Act (DMCA) can be reached in writing at the following address:

    Trademark Law Department
    Johnson & Johnson
    One Johnson & Johnson Plaza
    New Brunswick, NJ 08933

This address may also be used to contact us about copyright infringement claims in jurisdictions outside of the United States.

23. Export Controls. The Services are subject to U.S. export controls restrictions. We will not knowingly make the Services available to you if you are, and you confirm that you are, (a) located in, or a resident or a national of, any country subject to a U.S. government embargo or trade sanction (currently Cuba, Iran, Sudan, Syria, and the Crimea region of Ukraine) (see http://www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx for more information on U.S. sanctions); or (b) on any of the U.S. government lists of restricted end users (for example, including the “Specially Designated Nationals” list available at http://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx).

24. Forward-Looking Statements. Statements appearing on the Services that concern us, our affiliates or our and their management and that are not historical facts are “Forward-Looking Statements.” Forward-Looking Statements are only predictions, and actual future events may differ materially from those discussed in any Forward-Looking Statement. Various external factors and risks affect our operations, markets, products, services and prices. These factors and risks are described in our current annual report filed with the SEC and in other filings we make with the SEC. You can access our most recent SEC filings via the SEC EDGAR system located at www.sec.gov, or you may obtain these filings directly from us at no charge. We disclaim any obligation or responsibility to update, revise or supplement any Forward-Looking Statement or any other statements appearing on the Services.

25. Other Important Terms. This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and us. This Agreement is between you and us. Except as set forth in Sections 17, 18 and 27, no other person shall have any rights to enforce any of the terms of this Agreement. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default under this Agreement will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular shall have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in this Agreement shall be construed as if followed by the phrase “without limitation.” This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and us relating to the subject matter of this Agreement, and, in the absence of fraud, supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and us relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Services or by e-mail (including in each case via links), or by regular mail. Without limitation, a printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Neither party will be responsible for any failure to fulfill any obligation due to any cause beyond its control.

26. Terms Required by Apple. In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of the App compatible with the iOS operating system of Apple Inc. (“Apple”). Apple is not a party to this Agreement and does not own and is not responsible for the App. Apple is not providing any warranty for the App except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the App and shall not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the App, including any third-party product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection, privacy or similar legislation (including in connection with any use by the App of Apple’s HealthKit or HomeKit frameworks), and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the App, including those pertaining to intellectual property rights, must be directed to Company in accordance with the “Information or Complaints” section above. The license you have been granted herein is limited to a non-transferable license to use the App on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s App Store Terms of Service, except that the App may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing. In addition, you must comply with the terms of any third-party agreement applicable to you when using the App, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Company’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.